Exude Learning Experiences
The Art of Conversation:
Available *Onsite or Virtual
Communication is a core competency for leaders. Effective communication helps to build trust and serves as a foundation for relationships. This three-course program is specifically designed to introduce key tools and techniques for becoming a more effective communicator in today’s ever-evolving workplace.
True Colors of Communication, The Art of Giving and Receiving Feedback, Inclusive Communication
1. True Colors of Communication (*Onsite Only):
Course Description: Words have an impact in terms of what is stated and how the words are delivered. The complexity of communication has a significant impact on how a leader builds culture, engagement, and even productivity. This highly interactive training session is designed to help participants communicate more effectively and improve relationships in the workplace. Using the PACE Color Palette model, participants learn about communication styles and how to recognize when to alter their own style of written and verbal communication to meet the communication needs of others.
- Use the PACE Color Palette to discover how communication preferences may impact relationships.
- Increase awareness of our communication strengths and blind spots.
- Create intentional moments to pause and reflect on how and why to shift your communication style.
- Develop a personal plan of action to apply PACE to your day-to-day communication with key audiences.
2. The Art of Giving and Receiving Feedback
Course Description: Feedback is a cycle of communication that influences performance and engagement. Built on a foundation of trust, feedback can be a catalyst or an inhibitor. This session is designed to teach leaders the importance of giving feedback to others to help set them up for success as well as asking others for feedback to increase their self-awareness. Just as management can be divided into two elements (people and tasks), so too can feedback; it impacts results and relationships. This interactive class teaches practice techniques for giving and receiving both positive and constructive feedback.
- Identify the benefits of delivering feedback effectively, frequently, and empathetically.
- Understand the impact of timing and the value of using specific examples in feedback.
- Prepare for feedback by differentiating between the focus on the last time and the next time.
- Use the power of asking questions to check for understanding and teach others to self-assess.
- Manage reactions to receive feedback by expressing gratitude and allowing for time to reflect.
3. Inclusive Communication
Course Description: As the makeup of today’s workforce evolves, understanding how to connect and engage with colleagues, leaders, and constituents of varying identity groups and cultural backgrounds is critical to forming an inclusive workforce. Naturally, this comes with challenges, Inclusive Communication allows us to acknowledge cultural differences and effectively communicate across those differences to create a culture of inclusion. This course provides insights on how to increase awareness of differences and communicate with greater clarity, precision, and impact that supports an inclusive workforce environment.
- Review session terminology
- Understand the components of inclusive communication.
- Recognize moments that call for a higher level of sensitivity and awareness in communicative language.
- Apply core terms of inclusion that can be incorporated into your everyday communication.
Leading Teams + Performance
Available Onsite or Virtual
The past few years have presented a challenge for many managers and require a refresh. Managers should know essential employment laws to lead in a compliant and effective manner. Managing performance with hybrid, remote or onsite teams requires new strategies and a renewed focus that may be new to some managers. This three-program focuses on introducing knowledge, tools, and techniques for leading and inspiring teams.
HR for Non-HR Managers, Performance Management, Inclusive Leadership
1. HR for Non-HR Managers
Course Description: People leaders are expected to understand the connection between running a team/business and staying compliant with employment law, employment policies, and processes. A manager/supervisor’s responsibility in using organizational tools is key to role clarity and successfully managing teams. This training uses real workplace examples to gain knowledge of employment law and HR best practices. The time is spent balancing an understanding of what they need to know versus how they can lean on an HR business partner in a way that is compliant, sets their employees up for success, and protects the organization.
- Understand the role of the supervisor/manager and the importance of HR management.
- Understand the key federal, state, and local laws that govern the workplace and how the implications for the role of a people leader.
- Know the triggers to listen for and how you can proactively be attentive to behaviors, decisions, or situations that require immediate action and/or escalation.
- Effectively leverage the tools and resources available to you to lead in accordance with the company culture, values, and policies.
2. Performance Management
Course Description: Performance management is all about setting employees up for success. With focus, communication, and support, a manager and an employee can collaborate on a system that defines expectations and measures progress in a way that is healthy for the individual and productive for the team. Every conversation we have (or don’t) or email we send (or don’t) impacts the employee experience. This course is about realizing the practical application of best practices in performance management, as well as how to avoid the most common traps.
- Define the key activities and roles in effective performance management.
- Describe the advantages of using SMART goals and cascading goals.
- Practice the fundamental principles of engaging in coaching conversations to impact performance and proactively address gaps positively.
- Balance the push and pull of performance management to teach others to self-assess.
- Deliver formal performance conversations as summaries of previous coaching discussions.
3. Inclusive Leadership
Course Description: The Inclusive Leadership course introduces leaders to the core behavior of inclusive leaders: self-awareness. The training prepares them for what, why, and how to build inclusive teams. Participants will understand the link between inclusion, engagement, and productivity and how to activate more moments of inclusion. The outcome is each learner will develop a personal action plan tied to their specific team and their business functions. This course can also be accompanied by two optional labs that provide time to design plans for advancing equity, justice, and belonging within the employee experience and the customer experience.
- Create moments of self-awareness to drive intentionally inclusive practices.
- Prioritize inclusive moments in the employee and customer experience lifecycles.
- Identify ways to build a culture of inclusive leadership and accountability.
- Examine the influence and impact in key inclusive moments.
- Define measures of success that create momentum for more inclusion.
Leading in a Diverse Hybrid Workplace
Available Onsite or Virtual
Nothing is constant but change…and no one knows that more than your leaders/managers! This program is designed to help leaders identify and address key reactions to change, share tips to better manage difficult conversations that may arise, and introduce tips/techniques for minimizing unconscious bias in daily interactions.
Managing Change, Managing Relationships and Conflict, Unconscious Bias
1. Managing Change
Course Description: We live in a world of constant change which can be both exciting and stressful as a leader. This interactive session is designed to develop skills and provide tools for leaders to effectively help themselves and others navigate change. The workshop will introduce leaders to how to plan for change, how to humanize the change experience by focusing on the why, and how to drive clarity by detailing new expectations. Change is meaningful and yes, it is also difficult. Leaders who are successful with change understand both.
- Enhance your understanding of a leader’s role in change.
- Recognize common reactions to change and strategies to address them.
- Learn techniques for managing yourself and building resiliency.
- Identify and apply tools to help manage others through change.
2. Managing Relationships and Conflict
Course Description: Teams that work well together have strong relationships and know how to work through conflict in a positive way. Organizations depend on leaders to help guide these relationships and to navigate change by managing differences of opinion. This interactive session is designed to teach managers how to leverage the power of relationships to recognize, identify, and manage conflict in the workplace. While no one model or algorithm will help leaders navigate them all, exercises designed around the practical application will help leaders learn to act quickly, listen actively, facilitate future-focused conversations, and agree upon solutions.
- Understand that interpersonal conflict originates from a disagreement between people.
- Learn techniques for trust in your relationships
- Increase awareness as to how initial reactions influence the ability to influence others.
- Allow inquiry methods to guide conversation before any judgment is imposed.
- Forecast conflict by anticipating potential challenges and creating collision maps.
- Apply a 4-step method for addressing conflict to architect a way to move forward.
3. Unconscious Bias
Course Description: The Unconscious Bias course presents participants with the opportunity to learn about what unconscious bias is, how it can show up in day-to-day interactions, and the ways in which they can work to mitigate their biases while also addressing the root cause of their biases. This course includes a refresher on key principles introduced in Foundational DEI training and how these key concepts are related to understanding and managing unconscious bias.
- Describe implicit, explicit, and unconscious bias.
- Describe and discuss examples of the ways bias manifest in the workplace in various contexts.
- Identify ways to notice and address unconscious bias by applying concepts in case studies.
- Develop an action plan centered around improving one’s cultural competency on both an individual and organizational level.
Working Together For You
We work with all types of organizations, varying in size and industry to uniquely design solutions that meet clients where they are and help them get to where they want to be. Our interdependent approach to training development individuals and organizations with perspective, knowledge, tools, and support to drive results for your organization.
Interested in onsite or remote Learning Experiences?