SITUATION:
A nonprofit organization with multiple sites and over 100 employees needed targeted HR support for the management teams at two of its locations. Leaders were struggling with employee relations and performance management issues, and the organization also faced challenges recruiting for several hard-to-fill positions. Without additional HR capacity, managers lacked confidence in addressing difficult conversations and risked inconsistency in applying policies and processes.
SOLUTION:
Exude Human Capital provided hybrid HR support tailored to the needs of the two sites. Our HR consultant worked directly with managers on employee relations, performance management, and general leadership development, equipping them with the tools and processes to handle challenging conversations and document performance concerns appropriately. At the same time, Exude deployed a dedicated recruiter to fill multiple hard-to-hire roles, working closely with the HR consultant to ensure smooth onboarding and integration of new hires.
RESULTS:
The nonprofit has seen noticeable improvement in manager confidence when handling employee relations and performance issues, with less reliance on HR to step into difficult conversations. Managers now demonstrate stronger adherence to internal policies and processes, while the added recruitment support successfully addressed critical staffing needs. The organization values the partnership so highly that the engagement has been extended for three years and continues to grow.
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