TRAINING SESSIONS

Words have an impact in terms of what is stated and how the words are delivered. The complexity of communication has a significant impact on how a leader builds culture, engagement, and even productivity. This highly interactive training session is designed to help participants communicate more effectively and improve relationships in the workplace. Using the PACE Color Palette model, participants learn about communication styles and how to recognize when to alter their own style of written and verbal communication to meet the communication needs of others.

Target Audience: All levels

Learning objectives of this course:

• Use the PACE Color Palette to discover how communication preferences may impact relationships.
• Increase awareness of our communication strengths and blind spots.
• Create intentional moments to pause and reflect on how and why to shift your communication style.
• Develop a personal plan of action to apply PACE to your day-to-day communication with key audiences.

*Offered onsite only

Effective leaders know that strong relationships and clear boundaries go hand in hand. This interactive workshop helps leaders navigate the challenges of balancing empathy with accountability, building trust while maintaining professionalism, and addressing difficult situations with confidence. Through discussion, practical frameworks, and real-world scenarios, participants will strengthen their ability to set expectations, manage boundary challenges, and lead with consistency. Leaders will leave with actionable strategies and a personalized plan they can immediately apply to create healthier team dynamics and stronger workplace culture.

Target audience: Leaders, managers, supervisors

Learning Objectives:

• Recognize the impact of professional boundaries on culture and supervision.
• Identify leadership boundary red flags.
• Practice difficult conversations using a structured framework.
• Develop strategies to reset expectations professionally.
• Create an individual leadership action plan.

In today’s business environment leaders must rethink how work gets done and how to guide teams toward a more effective approach. This training focuses on moving beyond the intent to change, equipping leaders with practical strategies to foster a dynamic, accountable workplace that thrives in continuous transformation.

Target Audience: Leaders, managers, supervisors, and upcoming leaders

Learning Objectives:

• Thinking beyond defining roles and responsibilities
• Assessing the impact (or lack) of accountability
• Framework for Actioning Accountability
• Accountability self-audit

Buckle up for an immersive workshop designed to jump-start intrinsic motivation and empower you to “own your lane.” This workshop equips both leaders and individual contributors with the skills to effectively “merge” into cross-functional collaborations, maneuver the “traffic jams”, and equip accountability on the road to organizational success at all levels of the organization. Customizable based on your means of travel, trip duration, and desired destination, this engaging workshop will help you navigate your path to success with confidence and clarity.

Target Audience: Leaders, managers, supervisors, and upcoming leaders

Learning Objectives:

• Cultivate ownership of initiatives, set clear expectations, and drive continuous learning to enhance individual and team accountability.
• Understand the value of teamwork, cross-functional efforts, and effective engagement to contribute to organizational goals without causing disruptions.
• Learn to set, align, and integrate team objectives with departmental and company-wide strategies to drive meaningful outcomes.
• Apply the Leadership GPS model to guide teams with autonomy, drive change, and foster a culture of innovation.

Feedback is a cycle of communication that influences performance and engagement. Built on a foundation of trust, feedback can be a catalyst or an inhibitor. This session is designed to teach leaders the importance of giving feedback to others to help set them up for success, as well as asking others for feedback to increase their self-awareness. Just as management can be divided into two elements (people and tasks), so too can feedback; it impacts results and relationships. This interactive class teaches practice techniques for giving and receiving both positive and constructive feedback.

Target Audience: All levels

Learning objectives of this course:

• Identify the benefits of delivering feedback effectively, frequently, and empathetically.
• Understand the impact of timing and the value of using specific examples in feedback.
• Prepare for feedback by differentiating between the focus last time and next time.
• Use the power of asking questions to check for understanding and teach others to self-assess.
• Manage reactions to receive feedback by expressing gratitude and allowing for time to reflect.

Today’s workforce is more diverse than ever, with team members from multiple generations working side by side. From Baby Boomers to Gen Z, each generation brings unique perspectives, work styles, and values to the table. The key to thriving in this environment is understanding and leveraging these differences to drive innovation, productivity, and overall employee satisfaction.

Target Audience: Leaders, managers, supervisors (can be tailored for non-management staff)

Learning objectives of this course:

• Understand the unique characteristics, strengths, and communication preferences of each generation.
• Ways to create an environment where all employees feel valued and included, regardless of their age.
• Learn to adapt communication strategies to suit different generational preferences, ensuring clarity and engagement.
• Policies to consider that cater to the varying needs of different age groups, such as flexible working hours and remote work options.
• How to encourage cross-generational mentoring to facilitate knowledge transfer and build strong intergenerational relationships.

We live in a world of constant change, which can be both exciting and stressful for a leader. This interactive session is designed to develop skills and provide tools for leaders to effectively help themselves and others navigate change. The workshop will introduce leaders to how to plan for change, how to humanize the change experience by focusing on the why, and how to drive clarity by detailing new expectations. Change is meaningful, and yes, it’s also difficult. Leaders who are successful with change understand both.

Target Audience: Leaders, managers, supervisors

Learning objectives of this course:

• Enhance your understanding of a leader’s role in change.
• Recognize common reactions to change and strategies to address them.
• Learn techniques for managing yourself and building resilience.
• Identify and apply tools to help manage others through change.

More and more leaders are managing team members who are not co-located. This may be a blend of virtual versus in-person or a permanent structure. This presents different opportunities and challenges for managers. Whether you are new to leading a remote team or looking for new and proven techniques, this course will look at effective methods for building trust, flexibility, and accountability in your management practices. This interactive learning experience focuses on both the leadership behaviors and the technology and tools that make leaders productive.

Target Audience: Leaders, managers, supervisors

Learning objectives of this course:

• Understand the opportunities and challenges associated with managing virtual teams.
• Adapt performance management effectively in a virtual environment.
• Leverage tools and technology to drive clarity and productivity.
• Developing effective communication practices that drive trust, flexibility, and accountability.

This dynamic training session equips participants with practical tools and strategies to take control of their time, sharpen their focus, and drive results—without sacrificing well-being. Through interactive discussions, practical exercises, and real-world scenarios, participants will learn how to work smarter, not harder, by mastering the essentials of prioritization, delegation, and balanced productivity.

Target Audience: This training is ideal for professionals at all levels who want to enhance their time management skills, whether managing individual workloads or leading teams.

Learning Objectives:

• Prioritization & Planning –Identify high-value tasks, set clear goals, and use strategic planning techniques to optimize daily productivity.
• Delegation & Efficiency – Understand the power of delegation, learn how to assign tasks effectively, and leverage team strengths to maximize time efficiency.
• Overcoming Time Traps – Recognize common time-wasters, develop techniques to minimize distractions, and cultivate habits that enhance focus and efficiency.
• Balancing Productivity & Well-Being – Explore methods to prevent burnout, manage stress, and create a sustainable work-life balance while maintaining peak performance.

This dynamic 2‑hour training prepares hospitality and museum professionals to welcome the surge of visitors arriving for America’s 250th celebration. Participants will strengthen their ability to deliver warm, open, and inclusive service in a city known for its grit, diversity and fast pace. The course blends practical communication skills, resilience strategies for high‑stress moments, and effective de‑escalation techniques. A key focus is recognizing and interrupting unconscious bias—ensuring every guest feels respected, valued, and safe. Through themed scenarios, role plays, and discussions, participants will build confidence, cultural awareness, and a shared commitment to exceptional service.

Target Audience: Hospitality, tourism, and arts and culture professionals preparing for the USA’s 250th celebration

Learning Objectives:

• Demonstrate approachable, guest‑centered communication rooted in warmth, clarity, and inclusivity.
• Apply resilience techniques to maintain composure and energy during high‑volume, high‑stress periods.
• Use evidence‑based de‑escalation strategies to navigate tense or emotional visitor interactions.
• Strengthen team cohesion through shared language, shared expectations, and shared pride in city’s/organization’s role in the nation’s story.

Leading Performance management is all about setting employees up for success. With focus, communication, and support, a manager and an employee can collaborate on a system that defines expectations and measures progress in a way that is healthy for the individual and productive for the team. Every conversation we have (or don’t) or email we send (or don’t) impacts the employee experience. This course is about realizing the practical application of best practices in performance management as well as how to avoid the most common traps.

Target Audience: Leaders, managers, supervisors

Learning objectives of this course:

• Define the key activities and roles in effective performance management.
• Describe the advantages of using SMART goals and cascading goals.
• Practice the fundamental principles of engaging in coaching conversations to positively impact
• performance and proactively address gaps.
• Balance the push and pull of performance management to teach others to self-assess.
• Deliver formal performance review conversations as summaries of previous coaching discussions.

Professional conduct tied to treating people with dignity and civility are foundational to maintaining
a positive workplace culture that positively influences relationships and productivity. Employers are
accountable to regularly set expectations of professional conduct to remind everyone of their role
in maintaining a work environment free of harassment to protect both employees and the
organization’s affirmative defense. Part of preparing this training to be delivered is understanding
the organization’s needs as well as ensuring all state legal requirements are met as well as polices
presented in the organization’s professional conduct policies/handbook.

Learning objectives of this course::

• Accurately define harassment including the various types of harassment.
• Understand federal and state anti-harassment laws and how they are reflected in workplace
  policies.
• List behaviors that unlawful harassment and the impact those behaviors have on an individual,
  team and business.
• Understand your role in promoting/maintaining a safe, health, and productive work
  environment
• Understand communications protocols in place for escalation of instances of harassment.

People leaders are expected to understand the connection between running a team/business and staying compliant with employment laws, policies, and processes. A manager’s or supervisor’s responsibility in using organizational tools is key to role clarity and successfully managing teams. This training uses real workplace examples to gain knowledge of employment law and HR best practices. The time is spent balancing an understanding of what they need to know versus how they can lean on an HR business partner in a way that is compliant, sets their employees up for success, and protects the organization.

Target Audience: All managers

Learning objectives of this course:

• Understanding the role of the supervisor/manager and the importance of HR management.
• Understand the key federal, state, and local laws that govern the workplace and their implications for the role of a people leader.
• Know the triggers to listen for and how you can proactively be attentive to behaviors, decisions, or situations that require immediate action and/or escalation.
• Effectively leverage the tools and resources available to you to lead in accordance with the company’s culture, values, and policies.

Hiring is one of the most important responsibilities of a people leader. Whether the candidate is applying from outside the company or inside the company as a promotion or lateral move, having a strong interview process is the bedrock for building success. This session focuses on how to conduct interviews effectively and how to manage the interview process, from writing the job description to screening to final interviews and even making offers and dispositioning candidates. Through interactive exercises, leaders learn not only how to but also why in terms of what’s legal, what’s inclusive, and what’s equitable.

Target Audience: Leaders, managers, supervisors, and upcoming leaders

Learning objectives of the Interview Skills Training course:

• Understand behavioral-based interviewing and how it influences the interviewing process.
• Write job descriptions that are inclusive of requirements and detailed with role clarity.
• Understand what legal parameters are in place around what questions can be asked and why.
• Design interview questions around values and behaviors that are key to making this role successful.
• Build an interview process that is inclusive and equitable for candidates and teammates.
• Leverage what is learned in the interview process to build a strong onboarding plan.

We also offer custom training and Train the Trainer licenses. Please inquire for further information.

This foundational course is designed to introduce participants to the importance of Diversity, Equity, Inclusion, and Belonging on an individual and organizational level. Participants will have the opportunity to have conversations surrounding their own identity and how it shows up in the workplace through personal examples and highly personalized case studies. Finally, participants will have the opportunity to create a plan of action that will allow them to create tangible next steps in their commitment to increasing their cultural competency.

Target Audience: All levels

Learning Objectives of this Course:

• Define key terminology and distinguish between the concepts of Diversity, Equity, Inclusion, and Belonging (DEIB).
• Discuss the value of DEIB for the organization and for individuals.
• Explain your organization’s position and approach to DEIB.
• Discover barriers to inclusion and what you can do to overcome them.
• Prepare a personal action plan for creating a more inclusive workplace.

This engaging and transformative training session is designed to foster a more inclusive and respectful workplace. “Words Matter: Creating a Gender-Inclusive Workplace” is not just a training—it’s a commitment to understanding and embracing the diverse identities of our colleagues. This session offers empowerment through knowledge, real-life insight, interactive learning, and supportive resources.

Target Audience: All levels

Learning Objectives of this Course:

• A deeper understanding of gender identity and the spectrum it encompasses.
• Practical skills for respectfully asking for and using pronouns.
• Strategies to foster a pronoun-friendly workplace culture.
• Confidence in addressing and correcting pronoun mistakes.

This course presents participants with the opportunity to learn about what unconscious bias is, how it can show up in day-to-day interactions, and the ways in which they can work to mitigate their biases while also addressing the root cause of their biases. This course includes a refresher on key principles introduced in foundational DEIB training and how these key concepts are related to understanding and managing unconscious bias.

Target Audience: All levels

Learning Objectives of this Course:

• Describe implicit, explicit, and unconscious bias.
• Describe and discuss examples of the ways bias manifests in the workplace in various contexts.
• Identify ways to notice and address unconscious bias by applying concepts in case studies.
• Develop an action plan centered around improving one’s cultural competency on both an individual and organizational level.

This course explores the everyday actions inclusive leaders can take to support marginalized groups in the workplace. Through a mix of role-play scenarios and other interactive exercises, participants will understand the importance of allyship, learn what it means to practice allyship, and get hands-on experience modeling allyship behaviors.

Target Audience: All levels

Learning Objectives of this Course:

• Explore and understand the practice of allyship.
• Identify behaviors and roles associated with effective allyship.
• Explain how to avoid harmful behaviors in the practice of allyship.
• Practice and demonstrate allyship skills through role-play scenarios.

As the makeup of today’s workforce evolves, understanding how to connect and engage with colleagues, leaders, and constituents of varying identity groups and cultural backgrounds is critical to forming an inclusive workforce. Naturally, this comes with challenges. Communicate to include invites learners to acknowledge cultural differences and effectively communicate across those differences to create a culture of inclusion. Learners will leave the session with strategies that can be immediately applied for staying attuned to this ever-changing world we live and work in.

Target Audience: All levels

Learning Objectives of this Course:

• Understand the foundational components of communication and how the history of language is grounded in privilege.
• Learn the value of cultural competency and recognize key moments that call for a higher level of sensitivity and awareness.
• Learn strategies and core terms of inclusion that can be incorporated into your everyday communication.
• Appreciate the need for courage to help others shift and patience when mistakes are made.

This course introduces leaders to the core behavior of inclusive leaders: self-awareness. The training prepares them for what to do, why, and how to build inclusive teams. Participants will understand the link between inclusion, engagement, and productivity and how to activate more moments of inclusion. The outcome is that each learner will develop a personal action plan tied to their specific team and their business functions.

Target Audience: All Levels

Learning Objectives of this Course:

• Create moments of self-awareness to drive intentional, inclusive practices.
• Prioritize inclusive moments in the employee and customer experience
• Identify ways to build a culture of inclusive leadership and accountability.
• Examine the influence and impact of key inclusive moments.
• Define measures of success that create momentum for more inclusion.

We also offer custom training and Train the Trainer licenses. Please inquire for further information.