SITUATION:
A large organization with over 2,000 employees, operating in a multi-union environment, faced the departure of its Benefits Manager. The role was responsible for leading a team of four and managing complex benefits programs. With open enrollment approaching and no immediate replacement, the organization needed interim leadership to stabilize the function and ensure continuity while a permanent search was conducted.
SOLUTION:
Exude Human Capital provided an Interim Benefits Manager for four months to lead the benefits team and oversee all aspects of the function. During the engagement, we conducted a comprehensive evaluation of the benefits function and the role itself, delivering recommendations for efficiencies and structural improvements to better support the organization. Our consultant supported open enrollment planning, communications rollout, and vendor management, while also implementing select process improvements. The evaluation served as a roadmap to guide the incoming permanent placement, setting them up for success.
RESULTS:
The organization experienced a smooth transition with no disruption to employee benefits. Open enrollment was managed effectively, communications were clear, and vendor relationships were maintained. Both leadership and staff expressed strong satisfaction with the support received, noting that the benefits team felt well-supported throughout the transition. The incoming Benefits Manager was able to step into the role with a clear roadmap for continued improvement, ensuring long-term success for the function.
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