Assessment, Compensation, Performance Mgmt. in Healthcare

SITUATION:

A behavioral health provider was facing significant cultural challenges stemming from local return-to-office mandates, recruiting struggles, and dissatisfaction with the performance of their HR function. Despite having a large HR team, division leaders felt disconnected and unsupported. Compounding the issue, a previous salary study had left employees confused and distrustful of the organization’s compensation practices.

SOLUTION:

Recognizing the need for an external team to assess and realign their HR function, the client partnered with Exude Human Capital to uncover the root causes of their challenges. Exude began with a comprehensive operational assessment, revealing gaps in data integrity and inconsistencies in compensation and management practices. The team conducted a full job analysis and market benchmarking, which informed the development of a streamlined job architecture and updated salary structure. In parallel, the approach to performance management was redesigned through the creation of a competency model focused on behaviors, accountability, and a shared language around expectations.

RESULTS:

The engagement led to a clear separation of HR operations and talent strategy, stronger alignment between HR and organizational needs, and a more equitable and transparent compensation structure. The organization addressed pay compression, improved data integrity, and established a compensation committee to guide consistent, fair pay decisions. Leaders gained clarity around job scope and performance expectations, while a new competency model helped shift the culture from entitlement toward equity, accountability, and shared ownership.

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